Zweelo Shuttle service

If you are interested in booking individual trips or if you are interested in organizing trips with Zweelo for your organization/company, please send us an E-Mail at contact@zweelo.de or call us at +49(0)211-97631120. After receiving your request, our team will work on your individual route(s), and we will contact you in a prompt manner.

To schedule a new travel plan, simply select the pick-up location and destination, the type of trip (outward, return or both) and the frequency of rides per week. Once you have entered the desired travel plan details, a request will be sent to our Zweelo team. We will get back to you with an acceptance or rejection for your request – based on our current capacity and availability. Provided that we confirm your request, we will also include the price within our confirmation. If you agree, you can confirm booking the Zweelo service and pay the transportation fee.

After receiving request, we check whether we can offer a spot in the shuttle based on our capacities. After 48 hours at the latest, you will receive feedback as to whether the plan can be accepted or not. You will receive all this information directly and easily via App. Once the travel plan has been confirmed, you will receive all the details about the individual rides, daily schedule, and all other relevant information through our App.

place information that you as our customers have provided in our Zweelo app. Therefore, the commitment of you as customersand of us as the Zweelo team to stick to the agreed plan is very important for a smooth process. Of course, it can still happen that a spontaneous need for change arises. If this happens, you can send us the desired changes by email to contact@zweelo.de. We will then check all possibilities to change the timetable according to your wishes and will come back to you as soon as possible.

It is important to know, that we can only consider ride and schedule changes that are communicated 48 hours in advance.

If you have urgent change requests, you can contact our customer service at any time by phone: +49(0)211-97631120.

Each ride includes pick-up at the desired address and safe drop-off to the desired destination within the time frame you set. Once you have been picked up, you can follow the ride live via the App.

Simply log in to your profile and then go to “View current trip”.

If you need to cancel a confirmed ride due to personal reasons don’t worry, we fully understand this! Please let us know up to 24 hours before the ride starts. This will enable us to optimize the plans for our drivers and other passengers. If the place or time of the trip changes, please contact us directly at contact@zweelo.de. That way, we can find a suitable solution together!