Zweelo for Kids

Are you new to Zweelo?
Then contact us by email at contact@zweelo.de or by phone at +49(0)211-31134711. In the meantime, you can also download the Zweelo app from the App Store or Play Store to create a new profile and request a new travel plan. Please note that all new travel plans must first have a transportation agreement in place. Your profile will be approved upon written consent from your parent or guardian.

To sign in to the Zweelo app, we need your name and email address. Once you have entered your data, you will receive a confirmation email.

After successful confirmation of your email address, access to the app is unlocked and you can start creating profiles and planning rides.

After successful registration and login, you can customize your profile. Various actions are available to you, such as: Create your child’s profile, create multiple passengers, schedule trips, add locations for future pick-ups and drop-offs, provide passenger details, and view records of your past, current, and upcoming trips.

Once you have successfully registered, you will be prompted to create your profile in the app. Here you can insert and schedule your desired pick-up addresses e.g. home, school, club premises or other addresses.

To comply with all safety and legal requirements, we provide child seats to our passengers. For this we need information about the age, weight and size of your child/children.

The creation of a user profile is basically voluntary.

In order to use the full scope of our app, we would like to ask you to create a profile in the mobile application. Creating a profile gives you access to your own user area and thus to the timetable creation, GPS tracking and payment processing. 

To create a new itinerary, simply select the pickup location and destination, the type of trip (outbound, return or both) and the frequency of trips per week. Once you have entered the desired schedule details, a request will be sent to our Zweelo team. We will get back to you with a commitment or cancellation for your request – based on our current capacity and availability of vehicles.

After receiving a request, we check the availability of our vehicles. After 48 hours at the latest, you will receive feedback as to whether your ride request can be accepted or not. You will receive all this information directly and conveniently via our app. Once the itinerary has been confirmed, you will receive all details about the individual trips, the daily schedule and all other relevant information via our app.

Yes! We advise users to provide all the necessary information when registering passengers. In this way, when booking a trip, you can easily specify which passenger will be transported.

Yes! You can plan individual trips for each created passenger, with different destinations, frequencies and times. Simply enter the desired dates for the relevant days of the week.

Simply click “Forgot password” on the login page. Then enter the email address you used when you created your Zweelo account and click “Continue”. We will then send you an email with a link where you can set a new password.