Zweelo for clubs

To schedule a new travel plan, simply select the pick-up location and destination, the type of trip (outward, return or both) and the frequency of rides per week. Once you have entered the desired travel plan details, a request will be sent to our Zweelo team. We will get back to you with an acceptance or rejection for your request – based on our current capacity and availability. Provided that we confirm your request, we will also include the price for the subscription within our confirmation. If you agree, you can confirm booking the Zweelo service and pay the monthly/ yearly fee.

After receiving request, we check whether we can offer a spot in the shuttle based on our capacities. After 48 hours at the latest, you will receive feedback as to whether the plan can be accepted or not. You will receive all this information directly and easily via App. Once the travel plan has been confirmed, you will receive all the details about the individual rides, daily schedule, and all other relevant information through our App.

Yes! We advise users to create all passengers that they anticipate having, with all necessary details specified, at the time of signing up. This way, when you request to book a ride, you can simply specify which passenger you need to be transported.

Each ride is accompanied by a professional, licensed driver. In addition, parents have the option to follow the entire ride via our Zweelo app. After booking a ride, you will find the details of our staff and the vehicle’s license plate number in the app. All rides are continuously monitored by our operations team.

If a need for changes for your booked ride arises, you can send us the desired changes by email to contact@zweelo.de. We will then check all possibilities to change the timetable according to your wishes and will come back to you as soon as possible.

It is important to know, that we can only consider ride and schedule changes that are communicated 48 hours in advance.

If you have urgent change requests, you can contact our customer service at any time by phone: +49(0)211-97631120.

You can send us the desired changes by e-mail to contact@zweelo.de. We will then check all possibilities to change the timetable according to your wishes and will come back to you as soon as possible.

Simply log in to your profile and then go to “View current trip”.

In order to ensure a proper process, we would like to ask you to have a parent present at the home address upon arrival, especially during the trip home. 

Your child cannot join a booked trip? No problem, please inform us up to 24 hours before departure at contact@zweelo.de or call us at +49 (0)211-31134711.

To ensure good and transparent communication with our customers, we have integrated a push notification system within our app. Before the driver arrives at the pickup location, you will receive a push notification allowing your child to be prepared for the pick-up. After your child has been picked up by our driver, another push-notification will be sent to you to confirm the pick-up. During the whole trip it is possible to track the car through our app. At the end of the trip, you will receive a drop-off confirmation.

You can reach us by phone during our office hours:
Monday to Friday 8:00 a.m. to 06:00 p.m.
Outside our office hours, we are available to you via our contact form or directly via contact@zweelo.de.

Our vehicles are available from Mon to Sun also outside our office hours.